At Mala & Moyo Candle Co., we take great care in preparing and shipping your hand-poured candles to ensure they arrive safely and in perfect condition. Please review our shipping policy below for important information regarding your order.
All orders are carefully processed within 2–4 business days. Since our candles are hand-poured in small batches, processing times may vary slightly during high-demand periods or promotions.
You will receive a confirmation email once your order has been processed and shipped.
We offer standard shipping options at checkout. Estimated delivery times may vary depending on your location and the shipping carrier. Please note that delivery times are estimates and not guaranteed.
Mala & Moyo Candle Co. is not responsible for delays caused by shipping carriers, weather conditions, or unforeseen circumstances.
Shipping costs are calculated at checkout based on your location, order size, and selected shipping method. Any applicable shipping fees will be clearly displayed before you complete your purchase.
Please ensure that your shipping address is entered correctly at checkout. Mala & Moyo Candle Co. is not responsible for orders delayed, lost, or returned due to incorrect or incomplete address information provided by the customer.
Additional shipping charges may apply if an order needs to be reshipped.
If your package arrives damaged, please contact us within 48 hours of delivery with:
Your order number
Clear photos of the damaged product and packaging
We will review the issue and work with you to find a suitable solution.
If your order appears to be lost or significantly delayed, please contact us and we will assist you in communicating with the shipping carrier. However, once an order has been handed over to the carrier, shipping responsibility lies with them.
At this time, shipping availability may be limited to certain locations. Any restrictions will be clearly stated at checkout.
If you have any questions regarding shipping or need help with your order, please reach out to us:
Email: support@malamoyo.com
Thank you for choosing Mala & Moyo Candle Co. and supporting handcrafted, eco-friendly candles made with care.
